modelguide - Enterprise Voice AI Engineering

The first open-source AI Contact Center

Stop Renting Your
Customer Experience

AI agents for voice, email, and chat.
Replace your BPO: same CSAT, 90% lower cost.

Book a tailored demo

See on GitHub

"80% of every contact center is the same infrastructure.
We give it for free;
No per-seat fees. No SaaS markups.
The 20% that's your competitive edge - that stays yours. Always."

Artur Wala
co-founder & ceo

Your Options Today ?

A: Rent from SaaS

$100-500K/year

+ $1 per resolution charge code you'll never own. You are making their ai better.

A: Rent from SaaS

$100-500K/year

+ $1 per resolution charge code you'll never own. You are making their ai better.

A: Rent from SaaS

$100-500K/year

+ $1 per resolution charge code you'll never own. You are making their ai better.

B: Ask your BPO to "add AI"

Do the math

Their revenue model is per headcount. They're not tech companies.

B: Ask your BPO to "add AI"

Do the math

Their revenue model is per headcount. They're not tech companies.

B: Ask your BPO to "add AI"

Do the math

Their revenue model is per headcount. They're not tech companies.

C: Build from scratch

Months of plumbing before you touch actual CX

Building 80% that's a commodity (escalations, dasbhoards, eval frameworks). You need top talent dedicated for the project.

C: Build from scratch

Months of plumbing before you touch actual CX

Building 80% that's a commodity (escalations, dasbhoards, eval frameworks). You need top talent dedicated for the project.

C: Build from scratch

Months of plumbing before you touch actual CX

Building 80% that's a commodity (escalations, dasbhoards, eval frameworks). You need top talent dedicated for the project.

D: Start with 80% done

Open-source

Pay just for the LLM use (+/- $0.1 per resolution.)
Your infrastructure. Your data & evals. Your edge.

The Alternative?
80%. Shipped.

Your data stays yours

Org-level isolation at the database — not middleware. Your customers' data is physically separated. Encrypted credentials. Zero cross-tenant leakage.

Your data stays yours

Org-level isolation at the database — not middleware. Your customers' data is physically separated. Encrypted credentials. Zero cross-tenant leakage.

Your data stays yours

Org-level isolation at the database — not middleware. Your customers' data is physically separated. Encrypted credentials. Zero cross-tenant leakage.

Inspect every conversation →

Full transcript. Every tool call. Every decision the AI made — with timing. Searchable across every channel.

Inspect every conversation →

Full transcript. Every tool call. Every decision the AI made — with timing. Searchable across every channel.

Inspect every conversation →

Full transcript. Every tool call. Every decision the AI made — with timing. Searchable across every channel.

Control what agents can do

Decide which actions need human approval and which run automatically — per agent, per tool. The database enforces it, not a prompt.

Control what agents can do

Decide which actions need human approval and which run automatically — per agent, per tool. The database enforces it, not a prompt.

Control what agents can do

Decide which actions need human approval and which run automatically — per agent, per tool. The database enforces it, not a prompt.

Measure what matters →

Resolution rate, escalation rate, customer satisfaction — across every channel, in real time. Know which agents perform and which need tuning.

Measure what matters →

Resolution rate, escalation rate, customer satisfaction — across every channel, in real time. Know which agents perform and which need tuning.

Measure what matters →

Resolution rate, escalation rate, customer satisfaction — across every channel, in real time. Know which agents perform and which need tuning.

The 20%? Yours!

Your edge. Your choice. Switch anytime. No vendor Lock-in

The 20%? Yours!

Your edge. Your choice. Switch anytime. No vendor Lock-in

Voice

Your choice

LLM

Your choice

Commerce

Your choice

Infra

Your choice

Every AI vendor locks you into their voice provider, their LLM, their cloud. We don't. Pick what works. Swap when it doesn't.
No migration. No rebuild. Just change the config.

What you pay for
vs. what you own

Neither are most! We got you covered and often start with chat.

	BPO	SaaS	{model: guide}
Cost	$15-25/hr per agent	$100-500K/yr	{model: guide}Your compute
Per resolution	$5-15	$1+	{model: guide}$0.05-0.10
You own the code	No	No	{model: guide}Yes. MIT
Switch providers	Rebuild	Rebuild	{model: guide}Anytime
Your data stays on	Their CRM	Their cloud	{model: guide}Your servers
Inspect agent decisions	Call recordings	Black box	{model: guide}Every tool call
Scale up	Hire more people	Pay more	{model: guide}Add compute
Add integrations	Months of services	Months of services	{model: guide}Afternoon
24/7 availability	Extra shifts	Included	{model: guide}Default
Brand voice consistency	Script compliance	Configured once	{model: guide}Yours forever

Stop Renting Your
Customer Experience

Stop Renting Your
Customer Experience

Stop Renting Your
Customer Experience

"80% of every contact center is the same infrastructure.
We give it for free;
No per-seat fees. No SaaS markups.
The 20% that's your competitive edge - that stays yours. Always."

Your Options Today ?

Your Options Today ?

Your Options Today ?

The Alternative?
80%. Shipped.

The Alternative?
80%. Shipped.

The Alternative?
80%. Shipped.

The 20%? Yours!

The 20%? Yours!